For social enterprises in the re-use sector, digitalisation is transforming the way they connect with customers and communities. From online sales to digital engagement, embracing new tools can open doors - but it also comes with challenges. So how are social enterprises adapting, and what can others learn from their experiences?
As part of the DigiSocCirc project, co-funded by the European Social Fund Plus (ESF+), this report explores emerging digital and social trends in customer-facing services. It highlights both opportunities and obstacles, drawing on lessons learned from social enterprises that have successfully transitioned to digital platforms. Their insights offer valuable guidance for organisations looking to enhance their digital presence and customer experience.
Research report
